Frequently Asked Questions
Your guide to shopping the latest in streetwear and sneakers at DTLR.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your delivery status.
What is your return policy?
We accept returns within 30 days of the purchase date, provided the items are in their original, unworn condition with all tags and packaging intact. Please note that certain limited-release items may be final sale.
Are the sneakers sold on DTLR authentic?
Yes, DTLR is an authorized retailer for all brands we carry, including Nike, Jordan, Adidas, and New Balance. Every product we sell is 100% authentic and sourced directly from the manufacturer.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the weight of the items. We offer standard, expedited, and overnight shipping options for most domestic orders.
Can I cancel or change my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to cancel or make changes to the items or shipping address.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for flexible interest-free installments.